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New User Stays Pending

When the invitation link leads to a review page instead of setting a password.

You invited a colleague. Instead of setting a password, they see the page Thank you for your registration telling them their registration will be checked. In your user list they still show as Pending.

How it should work

  1. Your colleague receives the invitation email.
  2. They click the button in the email.
  3. They land on OYASO and set their password.
  4. Access is active, and they appear as an active user in your list.

Why the review page appears instead

Your colleague is still signed in under another account when clicking the link. OYASO then treats the visit as a new registration rather than an invitation.

This happens above all in companies with more than one email domain. Someone who already has access as firstname.lastname@example.com and receives an invitation to firstname.lastname@example-group.com runs into it.

What your colleague needs to do

  1. Sign out of OYASO completely.
  2. Open the invitation email again.
  3. Click the button once more.

The password screen then appears as intended. If that does not help, a private browser window works too — there is no active sign-in there.

What you can do as an administrator

You do not have to reset anything or send a new invitation. The existing one stays valid. If your colleague permanently uses a different address, invite them again under that address. → Adding users

How to avoid this

A line in the invitation helps: "Please sign out of OYASO first if you are already signed in." With several domains in the company, it is also worth clarifying beforehand which address your colleagues actually use.

If it still does not work

If access still fails after signing out, contact our support team. Have the address concerned and the time of the attempt ready. → Contacting support

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