---
title: "Activity Overview & History: Full Transparency for Your Processes"
description: "Audit-proof tracking in OYASO: Learn how to use the Activity Overview and request timelines to monitor team actions, track carrier read receipts, and add internal comments."
---

[Skip to content](https://support.oyaso.com/en/aktivitätsübersicht-historie-volle-transparenz-für-ihre-prozesse#main-content)

- [English](https://support.oyaso.com/en/aktivit%C3%A4ts%C3%BCbersicht-historie-volle-transparenz-f%C3%BCr-ihre-prozesse)
- [Deutsch](https://support.oyaso.com/knowledge-base/aktivitätsübersicht-historie-volle-transparenz-für-ihre-prozesse)

English

Show submenu for translations

![Group 59474 (1)](https://support.oyaso.com/hubfs/Group%2059474%20(1).svg)

Open main navigation

Close main navigation

- - [English](https://support.oyaso.com/en/aktivit%C3%A4ts%C3%BCbersicht-historie-volle-transparenz-f%C3%BCr-ihre-prozesse)
    - [Deutsch](https://support.oyaso.com/knowledge-base/aktivitätsübersicht-historie-volle-transparenz-für-ihre-prozesse)

  English
  
  Show submenu for translations
- [Contact Support](https://meetings-eu1.hubspot.com/kevin-schropp/customer-success?uuid=45231fc6-f5db-4ea7-8b3d-6aae6effe32e)

[Contact Support](https://meetings-eu1.hubspot.com/kevin-schropp/customer-success?uuid=45231fc6-f5db-4ea7-8b3d-6aae6effe32e)

 Understanding OYASO & Getting the Most Out of It.

- There are no suggestions because the search field is empty.

1. [Oyaso Knowledge Base](https://support.oyaso.com/en?hsLang=en)
2. [Reports & Analysis](https://support.oyaso.com/en/reports-analysis?hsLang=en)

# Activity Overview & History: Full Transparency for Your Processes

#### OYASO provides two levels of logging to ensure you can trace exactly what has happened in your account at any time, in an audit-proof manner. You can monitor the global activities of your entire team as well as view the detailed history of a single, specific freight request.

---

### 1. The General Activity Overview (Client Level)

This report serves as the central "logbook" (audit trail) for your entire account. It answers the question at a glance: *Who did what in the system, and when?*

**Important Note on Availability:** \> The tenant-wide account activity log is a premium feature and is available to you starting from the **Professional** plan.

- **Access:** Click on **"Reports"** (*Berichte*) in the main menu and select **"Activity Overview"** (*Aktivitätsübersicht*).
- **Content:** Here you will find a chronological list of all actions in the system (e.g., *"User X created request Y"*, *"Settings were changed by User Z"*). This ensures maximum audit compliance and transparency, especially in larger teams.

---

### 2. The Activity Feed (Request Level)

Regardless of your plan, there is a specific history for every single spot or rate request. This shows you exactly what happened with that concrete shipment.

- **Access:** Open any request (Spot or Rate). On the left side, you will directly see the history (the Timeline).
- **What is logged?** The system automatically documents all important milestones here without any action on your part, such as:
  
    - When the request was created or sent.
    - If and when a carrier viewed the request (read receipt).
    - When automatic reminder emails were sent to service providers.
    - When the request was officially closed or an order was awarded.

---

### 3. Using Internal Comments

Within the activity feed of a specific request, you also have the option to leave messages for your own team.

- **Function:** Use the **"Add internal comment"** (*Internen Kommentar hinzufügen*) field at the bottom of the feed to document important notes, phone agreements, or reasons for awarding a contract.
- **Visibility (IMPORTANT):** These comments are **strictly confidential** and only visible to users within your own company! The requested logistics service providers (carriers) can never see these internal notes.

- [Getting Started & General Information](https://support.oyaso.com/en/getting-started-general-information?hsLang=en)
- [Submit inquiries](https://support.oyaso.com/en/submit-inquiries?hsLang=en#main-content)

    - [Create Requests](https://support.oyaso.com/en/submit-inquiries?hsLang=en#create-requests)
    - [Manage Requests](https://support.oyaso.com/en/submit-inquiries?hsLang=en#manage-requests)
- [Rates, Plans & Contracts](https://support.oyaso.com/en/rates-plans-contracts?hsLang=en)
- [Contract Management & Awarding](https://support.oyaso.com/en/contract-management-awarding?hsLang=en#main-content)

    - [Decision & Award](https://support.oyaso.com/en/contract-management-awarding?hsLang=en#decision-award)
    - [Status & Completion](https://support.oyaso.com/en/contract-management-awarding?hsLang=en#status-completion)
- [Admin & Settings](https://support.oyaso.com/en/admin-settings?hsLang=en#main-content)

    - [Users & Security](https://support.oyaso.com/en/admin-settings?hsLang=en#users-security)
    - [Master Data & Contacts](https://support.oyaso.com/en/admin-settings?hsLang=en#master-data-contacts)
    - [System & Integrations](https://support.oyaso.com/en/admin-settings?hsLang=en#system-integrations)
- [Reports & Analysis](https://support.oyaso.com/en/reports-analysis?hsLang=en)
- [Features](https://support.oyaso.com/en/features?hsLang=en)

[Impressum](https://oyaso.com/impressum/)| [Datenschutz](https://oyaso.com/datenschutz/) | [AGB](https://oyaso.com/geschaeftsbedingungen/)

Copyright © 2025, OYASO GmbH