---
title:  Formatting the Message Text
description: "Bold, italics, bullet points, and highlights in the message to your carriers: which formatting OYASO offers and what it is meant for."
---

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# Formatting the Message Text

## Structuring the message you send to your carriers.

You can structure your message in the sending window. This is worth doing when a lot of extra information travels with the request — customs agent details, a differing invoice address, or notification contacts for transports to non-EU countries. In running text such details are easily missed.

### Available formatting

- **Bold** for terms that must not be overlooked
- *Italics* for notes
- Underline for notes that should stand out
- Bullet points for addresses, contacts, and document checklists
- Numbered lists for sequences that have an order
- Highlighting for the one detail that matters most

A separate field for your **signature** sits below the text box. Both fields are required — without them the message cannot be sent.

#### Pasting text from other programs

You can paste blocks of text from Word or your internal systems. The formatting is reduced to the options listed above.

#### Why the options are limited

Fonts, colours, and sizes cannot be chosen. This keeps the message looking the same for every recipient, whatever email program they use.

---

#### Related articles

- Creating and sending a spot request
- Adjusting master data and email templates

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